Managing Information Quality (FETAC Level 6)

Poor quality information costs businesses, charities, and economies trillions of euros each year. 

Whether it is the costs arising from staff having to double check reports or costs incurred through breaches of Regulatory obligations such as Data Protection, Solvency II or Basel II in Financial Services, taxation compliance, or civil litigation, organisations are rapidly having to change how they think about information and data in their organisations and being to understand how it needs to be managed as an asset.

Today, right now, your organisation is probably wasting anything between 10% and 35% of its turnover due to poor quality information. The Information Quality Trainwrecks website highlights high profile examples which are salutory tales to learn from.

Understanding how Quality Management principles can be applied to Information and Data in your organisation are increasingly important skills at all levels of organisations, for both Business and Information Technology staff.

About the Course

This course has been developed by Daragh O Brien (Managing Director of Castlebridge Associates) based on the learning objectives of a FETAC Level 6 minor award which he developed on behalf of another FETAC centre a number of years ago. The course content maps to the general aims of the FETAC module:

1. Learners will be able to demonstrate an understanding of basic quality management principles
2. Learners will be able to demonstrate an understanding of what processes are and their importance in business
3. Learners will be able to define and map processes using a simple methodology
4. Learners will be able to understand the relationship between quality of processes and the quality of information output from a process
5. Learners will be able demonstrate a clear understanding of how Quality Management principles can be applied to Information.
6. Learners will be able to understand and identify various types of Information Quality problem that can arise and what their impacts can be.

The course syllabus also addresses on the role of Information in the modern age and provides an overview of laws that relate to Information Quality.

Learners will be assessed on the basis of an exam consisting of 13 questions (40% of the award) and a project (60% of the award). The project will be practically focussed and will require learners to demonstrate an understanding of Information Quality

Preferred Entry Level

The preferred entry level for learners to this course are

• Minimum Level 5 FETAC Certificate, Leaving Cert or equivalent
• Relevant life and work experience.

We would recommend that candidates for this course have experience in managing and working with information, for example running reporting functions, running data gathering activites, or doing data cleansing or similar activities.

Delivery Modes

Castlebridge Associates offers this course in a number of formats

• Public classroom based tutorials (minimum 30 hrs class contact time over 5 days or 10 half days plus 20 to 30 hrs of self-directed study and project work).
• Private classroom based tutorials (minimum 30hrs class contact time plus 20 to 30 hrs self-directed study and project work)
• Distance learning, elearning and blended learning options are also available but learners must undertake between 20 and 100 hours of self-directed study, including project assignment, in order to be eligible for the award.

Opportunities for Further Learning

On successful competion of this course learners may be interested in pursuing further learning in this field.

Learners with appropriate professional experience may choose to study for the IQCP Professional Certification in Information Quality (a challenging professional certification). Castlebridge Associates would be delighted to work with candidates to help them develop a personalised learning plan towards this certification drawing on the resources of Castlebridge.