It is not for nothing that the famous “Fishbone diagram” for root cause analysis reflects more than just technology and technical components of processes and change. People, Processes, and Culture are all equally, if not more, important factors that lead to project failures or delivery of poor quality information or services.
The introduction of Shared Services or similar strategic changes in organisations invariably requires the integration of Information through the consolidation of systems and processes to achieve the sought for cost savings and efficiency benefits. There is little to be gained by centralising the operation of disparate systems , processes, and data sets. But recent studies by Bloor Research shows that 60% of data migrations fail. Think about that: 60% of attempts to integrate data and processes fail. Shouldn’t your organisation start you Shared Services journey by understanding why and trying to avoid the inevitable Programme failure that arises when people can’t access data they need or can’t trust the data they are accessing, leading to failures of service delivery at the front-line?
